Dont just take our word for it, read our reviews......

Customer Reviews

Rated Excellent by Customers Across Sussex

Our reputation is built on the experience customers have from first quotation to final installation. Read live feedback from homeowners and businesses across Brighton, Hove and Sussex.

4.9
★★★★★
Excellent Based on Google customer reviews
Professional fitting Customers regularly praise the quality and care of our installations.
Clear communication Customers value being kept informed from quotation to completion.
Clean & tidy Respectful, efficient workmanship is one of the most common themes.

Why Customers Choose Us

The same qualities come up again and again

Reviews of Sussex Window Works consistently mention the way our team works as much as the windows, doors and glazing we install.

01

Helpful advice

Straightforward recommendations without turning the quotation process into a high-pressure sale.

02

Quality workmanship

Careful surveying, precise installation and attention to the details of the finished job.

03

Communication

Clear updates throughout the project so customers know what is happening and when.

04

Respect for your home

Friendly, efficient fitting teams who take care of the property and leave the work area tidy.

Customer Feedback

Read Our Live Customer Reviews

Open the Trustist reviews tab on this page to read the latest customer feedback about Sussex Window Works.

Excellent
Sussex Window Works4.9
Based on 93 reviews
Richard Sweeney
2 days ago
Fast, efficient, communicative, friendly . Had a blown window replaced for a fair price, no fuss . Rarely find trades like this anymore unfortunately .
Adam Dubock
1 week ago
Sam and his team did a brilliant job fitting replacement windows and doors, they look fantastic and were very good value. Highly recommended.
Jack Knowles
1 week ago
Excellent company. Would highly recommend.
Derek Hiscoke
1 week ago
Chip Dunn
3 weeks ago
Sussex Window Works were an excellent company to deal with. Sam, who came to measure my new bifold doors was courteous, patient and good natured. All my queries were addressed with good humour and clear answers. When the day came for the installation, Lloyd was polite and as I am not in the first flush of youth, helped me move some cumbersome items of furniture. Dust sheets were placed where necessary and the work carried out in a very professional manner. I am delighted with my new doors and would unhesitatingly recommend Sussex Window Works to you.
Sandy O'Neill
4 weeks ago
I have used Sussex Window works twice to install Sash windows throughout. Their level of work and the finish is exceptional, they fully restored the sash boxes and even managed to retain the exterior plaster window ledge in an Edwardian property. This was all included in the price. This company go above and beyond and their installers care about ensuring the best finish, not the easiest finish - it’s a pleasure to work with them on restoration projects. Highly recommend.
Stephen Ashby
2 months ago
From my very first enquiry Sussex Windows could not have been more helpful. Anyone I spoke to or emailed were brilliant. I had secondary glazing fitted. Which are fantastic. No sub-contactors were used unlike most of the big windows companies. The people you speak to are the people doing the work. These are the people to go to for anything to do with you windows. Stephen Ashby
Alicia MBvD
2 months ago
Excellent service all around, office team is precise and responsive. And the quality of the service was excellent. Our skylight broke a couple of weeks before my birthday. They gave us a damage report for the insurance, a very well priced quote, they put up a temporary solution so my birthday could go ahead and installed the new skylight with high quality of materials and finishing. Sam and his team were amazing. Thanks.
Photo from customer review
Wei Li
3 months ago
The whole experience with Sussex Window Works has exceeded our expectations and offered excellent value for money. Sam was thorough with the initial survey and kept us informed throughout the ordering process. Luke arrived promptly and did a fantastic job fitting our new composite door - efficient, tidy and happy to take care of a couple of extra requests too. We’d highly recommend Sussex Window Works for their quality products and excellent service. An added bonus is supporting a great local business!
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Suki Stephens
3 months ago
The team were fantastic from start to finish. Dan was helpful and honest about the best windows to choose and the team who came to replace our very old UPVC with new couldn’t have been nicer or more helpful. They were all very polite and respectful, arrived promptly each morning and were extremely clean and tidy. The work was really tough for them in the heat but they worked incredibly hard. We love the new windows and the immaculate finish and we wouldn’t hesitate in recommending them. I will miss them!
Wendy Morrison
3 months ago
After a difficult previous experience instructing on a front porch with fitters which resulted in abandoning the project we were naturally hesitant engaging with alternative companies. We need not have been. The guys at Sussex Windows Works have produced a stunning result. They kept us informed at every stage of the order and were always friendly, approachable and highly professional. The final result was superb. Absolutely delighted. Strongly recommend for an outstanding result.
DARREN CROUCH
3 months ago
Great work carried out by Luke. Highly recommend company I will be sure to use again!!! Tim is beyond helpful. Thanks!
Bob Buckom
5 months ago
Shane Gregory was amazing and kind done a great job
Robert Sibanda
6 months ago
Nicola M
7 months ago
Don't normally write reviews but felt compelled to, I was so nervous choosing the right company for my new windows, as bought an old house that needed completely renovating. From Sams first appointment, he was friendly knowledgeable and not pushy in the slightest (one of my major concerns). I received a quote a few hours after his visit and I decided to go ahead. I received updates every step of the way and I am so happy with the end result, they've made such a big difference to the look and feel of my house. The installers, Jack and Luke were a pleasure to have installing and I really want to say a huge thank you for Sam, Jack and Luke for a wonderful and stress free job.
Response from the owner:Thank you so much for taking the time to leave such a thoughtful review, especially as you don’t usually write them. That really means a lot to us. We completely understand how important it is to choose the right company when renovating an older property, so it’s fantastic to hear Sam made you feel comfortable and well informed from the very first visit. Providing a friendly, knowledgeable and no pressure service is exactly what we aim for. We’re also really pleased you felt supported throughout the process with regular updates, and that you’re happy with the final result. It’s amazing how much new windows can transform the look and feel of a home. Jack and Luke will be delighted to hear your kind words as well. They always take pride in delivering a clean, professional installation while being respectful in customers’ homes. Thank you again for choosing Sussex Window Works. If anyone in Brighton, Hove or across Sussex is looking for a reliable and stress free window installation, we’re always happy to help
Chris Evans
7 months ago
Professional install for our gym. Aluminium windows and doors. Fitted well and great quality. Accommodating to our needs and quick to supply and install. Really easy to work with!
Photo from customer reviewPhoto from customer reviewPhoto from customer review
Response from the owner:Thank you for the great review. We’re really pleased to hear you’re happy with your new aluminium windows and doors. Commercial installations like gym spaces need to be both durable and high performing, so it’s fantastic to know the quality and finish met your expectations. We always aim to be flexible around our clients’ needs and deliver a quick, efficient installation with minimal disruption. It was a pleasure working with you. If anyone in Brighton, Hove or across Sussex is looking for reliable aluminium window and door installations for commercial or residential projects, Sussex Window Works are always happy to help.
rachel christy
7 months ago
Very competitively priced with excellent customer service . The result was 5 star windows. Fitted in a day by great professionals . They cleaned up and you wouldn’t have known they were there . Fuss free . Sam looked after our job from start to finish and he was easy to communicate with and always turned up at the time agreed . Would definitely recommend . Thank you Sussex Windows
Response from the owner:Thank you for such a fantastic review. We really appreciate you taking the time to share your experience. It’s great to hear you were happy with both the pricing and the level of customer service throughout the project. Sam will be especially pleased to know his communication and organisation made the process smooth from start to finish. Delivering a fuss free window installation, completed on time and left clean and tidy, is exactly what we aim for on every job. We truly appreciate your recommendation. If anyone in Brighton, Hove or across Sussex is looking for competitively priced, high quality windows installed by a professional team, Sussex Window Works are always happy to help.
Joe Hunt
8 months ago
Great company to work with, Sam came and did an initial consultation and we decided on the windows we wanted. We were kept up to date throughout the process and the final result is amazing
Response from the owner:Thank you for your great feedback! It was a pleasure working with you in Brighton & Hove. Sam and the team always aim to make the whole window installation process smooth and stress-free, from the initial consultation through to the final result. We’re delighted you’re happy with your new windows!
Jack B
8 months ago
Easy to deal with, super quick, nice windows and nice people.
Response from the owner:Thanks so much for your lovely review! We’re glad you’re pleased with your new windows and that everything was quick and easy from start to finish. It means a lot to us as a local Brighton & Hove company.
House Removals
8 months ago
Great experience with Sussex Window Works. The team were professional, approachable and got straight on with the job. The installation was carried out carefully and the attention to detail really shows in the finished result. The new windows look fantastic and have made a big difference to the house. Really impressed with the overall service and would happily recommend them.
Response from the owner:Thank you for your fantastic review! We’re delighted you had a great experience with our team and that the quality of your new windows and installation stood out. Attention to detail is something we take real pride in, so it’s great to hear that reflected in the finished result. Thanks again for choosing us for your window installation in Brighton & Hove and for your recommendation!
David Stamp
8 months ago
Jack and Sam did a great job installing our new windows. They were really friendly, worked efficiently and the whole installation went smoothly from start to finish. The quality of the work is excellent and they clearly take pride in what they do. Very pleased with the end result. Everything was left clean and tidy and the windows look fantastic. Would happily recommend Sussex Window Works.
Response from the owner:Thank you for your fantastic review! We’re delighted you’re so pleased with your new windows and the installation carried out by Jack and Sam. Providing a smooth, efficient and tidy window installation service in Brighton & Hove is what we aim for, so it’s great to hear that reflected in your experience. We really appreciate your recommendation!
Joel Higgins
8 months ago
Luke and Jack were so lovely, they installed the sash windows in my house in Hove and they look so good. Great price and great service
Response from the owner:Thank you for the great review. We’re so pleased to hear you’re happy with your new sash windows. Luke and Jack will be really pleased to hear your kind words. They always take pride in delivering a high quality installation while being respectful and tidy in customers’ homes. Sash windows can make such a difference to the look and character of a property, especially here in Hove. We really appreciate your recommendation and for choosing Sussex Window Works for your sash window installation.
Andy Wing
8 months ago
Great initial quote from Sam who was friendly and helpful. Installation was seamless and so happy with my finished windows.
Response from the owner:Thank you for your lovely review. It was a pleasure meeting you and we’re really pleased to hear you’re happy with your new windows. We always aim to provide clear, honest quotations and a smooth installation process from start to finish, so it’s great to know that came across. Quality window installation and customer service are at the heart of what we do at Sussex Window Works. If anyone in Brighton, Hove or the wider Sussex area is considering new windows, we’d be more than happy to help. Thanks again for choosing us.
Evan Hitchen
9 months ago
Cannot thank the guys enough. Have made the home feel brand new. Absolutely love the windows and doors fitted. Good privce, customer care and service on the job
Photo from customer review
Response from the owner:Thank you for the fantastic review. We’re so pleased to hear your new windows and doors have made such a difference to your home. There’s nothing better than that “brand new” feeling, and it’s great to know you’re happy with the quality, value and service from start to finish. Our team always aims to deliver a smooth, well managed installation with a high standard of workmanship on every project. We really appreciate your kind words and your recommendation. If anyone in Brighton, Hove or across Sussex is considering new windows and doors, Sussex Window Works are always happy to help.
Stephen Newell
9 months ago
Ollie and Adam did a really professional job fitting new internal glass door and glass side panel for our porch. Beautifully neat. Thanks.
Response from the owner:Thank you for your lovely review. We’re delighted you’re happy with the new internal glass door and side panel for your porch. Ollie and Adam take real pride in delivering precise, neat installations, so it’s great to hear the finish met your expectations. Well fitted internal glass doors can completely transform an entrance space while keeping it bright and modern. We appreciate you choosing Sussex Window Works. If anyone in Brighton, Hove or across Sussex is looking for professional glass door installations, we’re always happy to help.

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