1. Who We Are

Sussex Window Works Ltd supplies and installs windows, doors and related glazing and home-improvement products.

Sussex Window Works Ltd
Unit 1G Stockwell Lodge Studios
129-133 Conway Street
Hove
East Sussex
BN3 3LW
United Kingdom

Telephone: 01273 569285
Email: of****@**********ow.works

2. Information We Collect

We may collect personal information when you contact us, request a quotation, arrange a survey, place an order, make a payment, use our website or otherwise communicate with us.

This information may include:

• Your name
• Your home, correspondence and installation address
• Your email address
• Your telephone number
• Information relating to your enquiry or quotation
• Survey, property and installation information
• Contract and order information
• Invoice and payment information
• Records of communications between you and Sussex Window Works Ltd
• Information you provide through forms on our website
• Technical information relating to your use of our website, where applicable

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests
• Arrange appointments and surveys
• Prepare quotations and contracts
• Process and manage your order
• Arrange the manufacture and supply of products
• Arrange and carry out installations
• Contact you regarding your order or installation
• Issue invoices and process payments
• Provide guarantees and after-sales services
• Respond to complaints, queries or service requests
• Maintain appropriate accounting and business records
• Meet our legal and regulatory obligations
• Protect our business and prevent fraud or misuse
• Improve our website, products and services

4. Our Lawful Basis for Processing

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Taking steps at your request before entering into a contract
• Performing a contract that we have entered into with you
• Complying with a legal or regulatory obligation
• Our legitimate business interests, where those interests are not overridden by your rights
• Your consent, where consent is the appropriate lawful basis

5. Online Payments

Where you choose to make a card payment online, your payment is processed securely by our payment service provider.

We may retain information relating to the transaction, including your name, email address, invoice number, payment amount, payment status and transaction reference where required for accounting, customer service and business records.

6. Sharing Your Information

We may share personal information with third parties where reasonably necessary to provide our products and services or operate our business.

Depending on your order or enquiry, these may include:

• Product manufacturers and suppliers
• Installers and contractors working on our behalf
• Payment service providers
• Finance providers or credit brokers where you choose to enquire about or apply for finance
• IT, website, CRM and software service providers
• Professional advisers such as accountants, insurers or legal advisers
• Certification, guarantee or insurance-backed guarantee providers where applicable
• Building control, regulatory or public authorities where necessary or required by law

We do not sell your personal information.

7. Finance

If you choose to enquire about or apply for finance, information may be provided to the relevant finance provider or credit broker as necessary to deal with your enquiry or application.

The finance provider or credit broker will process your information in accordance with its own privacy policy.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to administer your order and installation, provide guarantees and after-sales support, maintain accounting and business records, resolve disputes and comply with legal, tax, insurance and regulatory requirements.

Different categories of information may therefore be retained for different periods.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Online card details are entered into secure payment facilities provided by our payment service provider and are not stored by Sussex Window Works Ltd.

10. Our Website and Cookies

Our website may use cookies and similar technologies to enable the website to function correctly, remember preferences, understand how visitors use the website and support services provided through the site.

Some cookies are necessary for the operation and security of the website. Other cookies may be used for analytics or other purposes where appropriate.

Where required, you will be given appropriate choices regarding the use of non-essential cookies.

11. Embedded Content and Third-Party Services

Our website may contain embedded content or links to third-party services, such as maps, videos, social media platforms, payment services or other external websites.

Those third parties may process information in accordance with their own privacy policies. We recommend reviewing the privacy information provided by any third-party service you use.

12. Marketing

We may contact existing or prospective customers about our products and services where we have an appropriate lawful basis to do so.

You can ask us to stop sending you direct marketing communications at any time by contacting us or using any unsubscribe facility provided in the communication.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain types of processing
• Request the transfer of certain information where applicable
• Withdraw your consent where processing is based upon consent

These rights do not apply in every circumstance. We may be required or permitted to retain or continue processing certain information despite a request.

14. Making a Data Protection Request

If you would like to exercise a data protection right or ask a question about information we hold about you, please contact us at of****@**********ow.works.

We may need to ask for information to confirm your identity before responding to certain requests.

15. Complaints About Your Personal Information

If you have concerns about how Sussex Window Works Ltd uses your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your data protection rights is available from the Information Commissioner's Office.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.

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