Terms and Conditions

Last updated: October 2026

1. About Us

Sussex Window Works Ltd supplies and installs windows, doors and related glazing products.

Sussex Window Works Ltd
Unit 1G Stockwell Lodge Studios
129–133 Conway Street
Hove
East Sussex
BN3 3LW
United Kingdom

Telephone: 01273 569285
Email: of****@**********ow.works

2. Quotations

Our quotations are based on the information available to us at the time and are subject to a final survey where applicable.

Any changes to the specification, dimensions, products or installation requirements may result in a revised quotation.

3. Orders and Final Survey

Orders may be subject to a final survey before products are ordered or manufactured.

The purpose of the survey is to confirm measurements, specifications and the suitability of the proposed installation.

If the survey identifies an issue that prevents us from completing the installation as originally proposed, we will discuss the available options with you.

4. Made-to-Measure Products

Many of the products supplied by Sussex Window Works Ltd are manufactured specifically for an individual property using measurements, colours, configurations and specifications agreed with the customer.

Once manufacture has commenced, products may not be capable of being reused or resold to another customer. Cancellation rights may therefore differ from those applying to ordinary off-the-shelf goods.

For further information, please see our Cancellation & Refund Policy.

5. Payment

Payment terms will be stated on your quotation, contract or invoice.

Payments may be made using the payment methods offered by Sussex Window Works Ltd, including our secure online card payment facility where available.

Online card payments are processed securely by our payment service provider. Sussex Window Works Ltd does not receive or store your full card details.

When making an online payment, please ensure that the invoice number and payment amount entered are correct.

6. Installation and Delivery

Installation dates and lead times are estimates and may be affected by manufacturing schedules, availability of materials, weather, access requirements or circumstances outside our reasonable control.

We will contact you to arrange installation where applicable.

Customers must provide reasonable access to the property and the areas where work is to be carried out.

Further information is available in our Delivery & Installation Policy.

7. Cancellation

If you wish to cancel an order, you should contact us in writing as soon as possible.

Whether an order can be cancelled and whether any costs are payable will depend upon the terms of your individual contract and the stage the order has reached.

Where bespoke products have already entered manufacture, cancellation charges may apply.

Please see our Cancellation & Refund Policy for further information.

8. Refunds

Where we agree that a payment should be refunded, the refund will normally be returned using an appropriate payment method.

A refund of a payment does not necessarily mean that the underlying contract has been cancelled. Any refund will be considered in accordance with your contract and your applicable statutory rights.

9. Product Specifications

Product images, samples and descriptions are provided to help illustrate the products available. Minor differences in colour, finish or appearance may occur due to manufacturing processes, materials, lighting or screen displays.

The final specification for your order will be the specification agreed in your quotation, contract and any subsequent written amendments.

10. Your Responsibilities

You are responsible for providing accurate information relating to the property and informing us of anything that may materially affect the proposed work.

You should ensure that we have reasonable access to the property at agreed survey and installation times.

11. Guarantees

Any applicable product or installation guarantees will be detailed in your contract, quotation or guarantee documentation.

Guarantees do not affect your statutory rights.

12. Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

13. Complaints

If you are unhappy with any aspect of our products or services, please contact us so that we have an opportunity to investigate and resolve the matter.

Email: of****@**********ow.works
Telephone: 01273 569285

14. Privacy

Personal information supplied to Sussex Window Works Ltd will be handled in accordance with our Privacy Policy.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions affects any rights you may have under applicable consumer protection legislation.

Contact Us